FREQUENTLY ASKED QUESTIONS
General Questions
What Is Your Service Area?
IGPORT Limos currently services hotels, offices and homes in Dallas and Fort Worth area. However, we’ve provided transportation services for Austin, San Antonio, Houston and other parts of Texas.
What are your hours of operation?
Our dispatch office is open Monday thru Friday (8 am – 10 pm); Saturdays (8 am – 6 pm) and closed Sundays. Our vehicles run 365 days a year, 7 days a week, 24 hours a day. If you have an emergency or require immediate assistance after business hours our service will give you an emergency number to call.
Are you closed on holidays?
No. As the premier limousine service provider in the Dallas/Fort Worth metro area, we offer limo service 24 hours a day, 7 days a week, 365 days a year.
What vehicles do you offer for hire?
Our fleet includes sedans, SUV’s, stretch limousines, stretch SUVs, executive vans, mini buses of all sizes, party buses, and motor coaches. Please refer to our fleet page for more information regarding our diverse fleet of vehicles.
How far in advance should I book my wedding?
As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early for specialty vehicles, so you will want to make your reservation as soon as you have your information. We also offer a discount for weddings that are not on Saturdays. For other events, the sooner you book the less your chances of not being able to get the limousine you want.
How do I know what vehicle is best for my needs?
Limousines are rated by the number of passengers they are allowed to hold. For the best comfort for your event you should subtract 2 from the limousine maximum capacity (except for sedans, shuttle buses, and motor coaches). Our team will help you determine the best fit based on your needs.
Do you provide child safety seats?
No, we do not provide child safety seats. However, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.
Do you have a lost and found?
Yes. Please contact our customer service department at 214-907-6330 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While the IGPORT Limos service is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
Rates and Billing
What is your cancellation policy?
We require at least 2-hour notice to change or cancel your reservation for sedans and SUV’s. We require 7 day notice for all other specialty equipment and buses. If you cancel less than two hour before your scheduled pick up time, we will charge a 100% cancellation fee (full fare). Please speak with a Customer Service Representative for additional policies regarding cancellations for proms, holidays, special events and heavy travel seasons.
What credit cards do you accept?
We accept MasterCard, Visa, and American Express.
Why do you request a credit card upon reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
Do you have to pay with a credit card?
You are welcome to pay with another credit card or cash. The credit card number provided at the time of your reservation is used only for guaranteed payment.
How do I handle gratuity?
Standard gratuity is 20% of your trip, about what you would pay at a restaurant. We do not dictate gratuity; it strictly at your own discretion. IGPORT Limos will prefer you tip the driver directly; however if you would like to tip the driver using the card on file…no problem, just let us know.
Can I pay cash?
Cash is always accepted; however we do need to have a credit card on file to hold a reservation.
Do you accept checks?
No we don’t accept checks.
Do I need an account to make a reservation?
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.
Is your service guaranteed?
After you have received your “Confirmation Number”, your car is guaranteed to arrive for you. After our operator takes a reservation, you are guaranteed to have a vehicle at the pick-up location on time.
What is your minimum hourly requirement?
There is a three hour minimum in most cases (e.g. nights out on the town and weddings). There is a six hour minimum during the heavy travel seasons, (proms, holidays and special events). There are exceptions for airport transfers and most corporate services. Please call us with specific questions/request regarding hourly minimums. Let us tailor the trip to your needs.
How do I get a recipt?
Contact our accounting department at 214-907-6330. They can email you a duplicate receipt for your records.
Why are the billing dates different than my travel dates?
We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.
What happens if my bill is different than what I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 214-907-6330 to review your charges.
When do my charges begin?
In our immediate service area it begins when the limousine arrives at your location and ends when we drop you off. If you live outside of our immediate service area some travel time from the limousines or buses point of origin and its return to our facility may apply. When you make your reservation we will tell you exactly how much the limousine is going to cost….no surprises.
What happens if my event doesn't end on time?
Using the limousine after the designated end time depends on availability. If the limousine has a booking after yours we won’t be able to extend your reservation. If it’s available, the hourly rate will apply to the extended time unless a special rate was offered in your contract. Communicate with your driver regarding availability. If the limousine is not available for extended time, please be considerate of the people using the limousine next and end your reservation on time.
Do you offer special corproate rates?
We offer special corporate services and discount pricing. Usually this includes no minimum hourly requirement. Depending on the service requests and the volume of limousine rentals, most limousine companies will work with corporations and mid-size companies to provide limousine services that suit their specific needs and requirements. Please inquire.
Can I setup a billing account?
Please contact our sales department at 214-907-6330 for details and to request an application.
Airport Transfers
What is private airport transportation?
A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.
How far in advance do I need to make a reservation?
We suggest reservations be made 24 hours in advance. For last minute reservations, please call us at 214-907-6330 and we will do our best to accommodate you.
Why do you suggest such early pickup times for departure?
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
What happens if my flight is delayed?
We monitor all flights arriving at Dallas/Fort Worth (DFW) and (Dallas Love Field) airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
Will you driver help with luggage?
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.
Will you meet passengers in the airport?
Yes, we offer several different services from baggage meets to on-site coordinators for large groups.
Events and Occassions
Do all weddings have to be booked as charters (hourly)?
Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service. Please speak with our Wedding Specialist for more information on our special wedding packages.
Do you have any larger vehicles?
Yes. In addition to sedans, hybrids, stretch limousines, and stretch SUV’s; our fleet includes vans, mini buses, party buses, and motor coaches that can accommodate larger groups.